Age UK calls DWP processing situation ‘totally unacceptable’, with some people waiting months
James Regan waited more than two months, spent more than 70 hours on the phone and had to threaten legal action before he was finally able to tell his mother that she would be getting her state pension each week. Susan James* from Eastbourne is not so lucky – she is still waiting for her first payment despite putting in an application back in March.
Up and down the country retirees are reporting that the Department for Work and Pensions (DWP) has failed to process their state pension and to start making their much-needed payments.
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